We are the only gas lifestyle destination company in Gauteng. And by gas lifestyle we mean uninterrupted! Uninterrupted by power failures, uninterrupted by frustrating billing nonsense, uninterrupted by incompetent officials that can’t answer your queries. Uninterrupted.
We get that your home is your castle, we get that service is breaking china, we get that getting on board with gas is a scary start, we get that compliance is complicated and messy and confusing, we get that showering at the gym sucks, we get that electricity is getting expensive, We get that cooking with gas is a basic human right, we get that technology solves problems, we get that you want to be held and cuddled after the sale is concluded, we get that angry customers are also without fail customers that aren’t being heard;We get you.
We know a dirty little secret. Gas is the only viable, affordable and accessible alternative fuel source. And we want to shout it from roof tops at the top of our lungs.
The Gas Company is Situated in Hennopspark Centurion
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PUBLIC NOTICE – FORMAL CONSUMER COMPLAINT
This post concerns an unresolved dispute with The Gas Company relating to an incomplete gas installation.
https://www.linkedin.com/company/thegascompany/
The Gas Company was contracted to install a stove hob, gas bottles, and a gas cage. No measurements were taken prior to installation. On the scheduled installation date it was determined on site that the stove hob did not fit the counter. The installation therefore could not be completed and no Certificate of Conformity (CoC) was issued. The goods were returned to the supplier and a refund was requested.
I requested a refund of the uninstalled and uncertified stove hob and associated installation fees. Of the ZAR 4 607.83 paid, The Gas Company has stated that it intends to retain ZAR 2 000, while declining to provide any breakdown, calculation, or contractual basis for this amount. This position is not accepted.
Repeated attempts to resolve this matter internally have been unsuccessful. Rita Fernandes and Fabian Jacobs have not responded to my communications since February 2026. Internal resolution channels are therefore exhausted.
I am now publicly requesting executive‑level intervention, specifically from Brett Cohen, to resolve this matter promptly and lawfully before regulatory and legal escalation proceeds.
Absent timely resolution, I will proceed with complaints to the National Consumer Commission, relevant gas industry regulatory bodies, and pursue available legal remedies through the South African courts for recovery of amounts paid and associated costs.